Refund Policy

Effective Date: July 7, 2026

At AL KASTAL Cyber Security Solutions, we are committed to delivering high-quality cybersecurity and IT services. Due to the nature of our services, the following refund policy applies.

1. Service Fees

Payments made for professional services, including but not limited to cybersecurity consulting, security assessments, email configuration, Group Policy implementation, antivirus installation, security awareness training, and managed IT support, are generally non-refundable once work has commenced.

2. Cancellation Before Work Begins

If you cancel a service before any work has started, you may be eligible for a full refund, less any non-refundable payment processing fees or administrative costs already incurred.

3. Cancellation After Work Has Commenced

If a project is cancelled after work has begun, you will be responsible for payment of all work completed up to the cancellation date. Any remaining balance paid in advance may be refunded at our discretion after deducting the value of services already provided.

4. Digital Services

Due to the immediate delivery and nature of digital services, including security configurations, software installations, documentation, reports, and digital deliverables, refunds cannot be provided once these services have been delivered.

5. Third-Party Products and Licences

Software licences, cloud subscriptions, hardware, domain registrations, SSL certificates, Microsoft 365 licences, antivirus subscriptions, and other third-party products are subject to the refund policies of their respective vendors. AL KASTAL Cyber Security Solutions cannot guarantee refunds for third-party purchases.

6. Customer Satisfaction

If you are dissatisfied with our services, please contact us as soon as possible. We will make every reasonable effort to resolve your concerns and, where appropriate, provide corrective work at no additional charge.

7. Service Interruptions

We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including internet outages, power failures, supplier or cloud service outages, cyberattacks affecting infrastructure, natural disasters, or other force majeure events.

8. Insurance

AL KASTAL Cyber Security Solutions maintains appropriate business insurance, including professional indemnity and public liability coverage where applicable. The existence of insurance does not alter or extend any refund rights under this policy.

9. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation. Where required by law, refunds, repairs, replacements, or other remedies will be provided.

10. Contact Us

If you have any questions regarding this Refund Policy or wish to discuss a refund request, please contact us using the contact details provided on our website.